Privacy Policy

Last Updated: September 24, 2025

This Privacy Policy outlines how KineticLoom (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you”) of our data analytics SaaS product (the “Service”).

This policy is designed to be transparent about our data practices and to comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

As a data analytics service, we collect information to operate, improve, and analyze the performance of our product. This includes:

  • Personal Information: This is information that can be used to identify you directly or indirectly. We collect this when you sign up and use the Service. This may include:
    • Full name
    • Email address
    • Company name and role
    • Contact information
  • Usage Data: We automatically collect information about your interaction with the Service. This helps us understand how the product is being used and identify areas for improvement. This data may include:
    • IP address
    • Browser type and version
    • Operating system
    • Pages viewed and features used within the Service
    • Time and date of your visits
    • Error logs and performance data
  • Data You Provide for Analysis: As a core function of our Service, you may upload or connect your own data sources for analysis (“Customer Data”). We process this data on your behalf to provide you with the analytical insights our Service offers. The specific categories of data within your Customer Data are determined by you.
  • Feedback Data: We collect feedback you provide through surveys, support tickets, and other communication channels regarding your experience with the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To create your account, provide access to our product, and ensure its functionality.
  • To Improve the Service: We analyze Usage Data and Feedback Data to identify bugs, enhance features, and improve the user experience.
  • To Communicate with You: To send you important updates about the Service, including changes to our policies, information about new features, and requests for feedback.
  • For Security and Fraud Prevention: To monitor for and prevent security breaches and fraudulent activity.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

Use of Customer Data: Your Customer Data is used solely to provide you with the data analytics services you have requested. We will not use your Customer Data for any other purpose without your explicit consent.

3. Legal Basis for Processing (for GDPR)

If you are in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Performance of a Contract: We process your Personal Information to fulfill our obligations under our Agreement with you.
  • Legitimate Interests: We process your Usage Data and Feedback Data for our legitimate interest in improving our Service, provided that such processing does not outweigh your rights and freedoms.
  • Consent: For specific processing activities, we may rely on your consent, which you may withdraw at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as cloud hosting, data storage, and analytics. These vendors are contractually obligated to protect your data and are not permitted to use it for their own purposes.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • To Protect Our Rights: We may disclose your information to protect and defend our rights and property, including to enforce our Agreement.

5. Data Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. There may be vulnerabilities that have not yet been identified.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@kineticloom.com.

For California Residents (CCPA): You have the right to know what personal information we collect, use, and disclose. You also have the right to request the deletion of your personal information. We do not sell your personal information.

7. Data Retention

We will retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located in the European Economic Area (EEA), we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@kineticloom.com